Improving margin and reducing overhead on a multi-million-dollar AI account

A multidisciplinary AI account had margin pressure and too much recurring delivery work happening by hand. I own staffing, capacity, and P&L for a delivery team of around twenty, run Scrum and governance, and automate recurring work with Claude and Jira. Account margin moved up several points.

Context

AI delivery across data science, engineering, front-end, and DevSecOps.

Constraint

Margin pressure and recurring operational overhead.